Frequently Asked Questions
Everything you need to know about shopping with Surf Dive 'n Ski
How long does shipping take and what are the costs?
We offer standard shipping (3-5 business days) and express shipping (1-2 business days). Orders over $75 qualify for free standard shipping within Australia.
What is your return policy for change of mind?
You can return full-priced items within 30 days of purchase for a refund or exchange, provided they are unworn, have original tags attached, and you have proof of purchase.
Do you offer Buy Now, Pay Later options?
Yes, we support flexible payment methods including Afterpay, ZipPay, and Klarna, alongside traditional credit card and PayPal options.
How do I know which size to order?
Each product page features a detailed size guide. Since we stock various surf and skate brands, we recommend checking the specific brand's measurements to ensure the perfect fit.
Can I return an online order in-store?
Absolutely. Online orders can be returned to any Surf Dive 'n Ski physical store location for an exchange or a refund, excluding items purchased via certain third-party marketplaces.
Are your wetsuits covered by a warranty?
Yes, all our wetsuits come with a manufacturer's warranty covering stitching and materials. The duration varies by brand but typically ranges from 6 to 12 months.